Terms of Service

1. Acceptance of Terms

By registering for and using Vendora ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. These terms apply to all operators (registered users who deploy Vendora-compatible hardware).

2. The Service

Vendora is a cloud management platform for coin-operated WiFi vending hardware. The Service provides device registration, license management, remote monitoring via device heartbeats, and fleet analytics. Vendora does not provide internet connectivity itself — operators are responsible for their own ISP connections and MikroTik router configurations.

3. Account Registration and Verification

You must provide accurate and complete information when registering. Operator accounts are subject to manual verification by Vendora administrators before full access is granted. Vendora reserves the right to decline or revoke operator status at its discretion. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

4. Device Licenses and Credits

Each hardware device (identified by its unique VND-ID) requires an active license to transmit heartbeats and appear in your fleet dashboard. Licenses are purchased using platform credits. Credits are non-refundable once spent. The current credit price for a device license is ₱400 (one-time, per device). Pricing may change with 30 days' notice to registered operators.

5. Operator Responsibilities

You are solely responsible for: (a) the legal operation of your coin-operated WiFi vending units under applicable Philippine laws and NTC regulations; (b) ensuring your MikroTik router is properly configured and secured; (c) the safety and maintenance of your physical hardware; (d) any agreements or disputes with your end-customers (WiFi hotspot users). Vendora provides a management platform only and bears no responsibility for your downstream business operations.

6. Prohibited Uses

You may not use Vendora to: (a) violate any applicable law or regulation; (b) attempt to circumvent license validation or device authentication mechanisms; (c) interfere with or disrupt the Service or its infrastructure; (d) resell access to the Service without written permission from Vendora.

7. Service Availability

Vendora aims for high availability but does not guarantee uninterrupted service. Scheduled maintenance windows will be announced in advance where possible. Device heartbeat data may be delayed or unavailable during outages. Vendora is not liable for any losses resulting from service unavailability.

8. Limitation of Liability

To the maximum extent permitted by Philippine law, Vendora's total liability for any claim arising from the use of the Service is limited to the amount you paid for platform credits in the three months preceding the claim. Vendora is not liable for indirect, incidental, consequential, or punitive damages.

9. Termination

You may close your account at any time by contacting us. Vendora may suspend or terminate your account for violations of these terms, non-payment, or fraudulent activity. Upon termination, your device heartbeat data is retained for 90 days before permanent deletion, unless you request earlier deletion.

10. Governing Law

These Terms of Service are governed by the laws of the Republic of the Philippines. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Davao Region.

11. Changes to These Terms

We may modify these terms at any time. Material changes will be communicated to registered operators via email at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the revised terms.

12. Contact

Questions about these terms? Contact us at vendorawifi@gmail.com.